This Privacy Policy explains how Gotham Paradise LLC ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website (gothamparadise.com), purchase our software, or use our applications, including Pentaholic and any associated AUv3 plugins or standalone software (collectively, the "Services").
We respect your digital footprint and believe in data minimalism. We only collect the information necessary to provide you with your software licenses, process your transactions, and offer technical support.
1. Information We Collect
iOS & App Store Applications
If you download and use our software (such as Pentaholic) via the Apple App Store for iOS or iPadOS, the application collects absolutely no user data. We do not track your usage, we do not require a Gotham Paradise account to use the App Store versions, and we do not collect telemetry, analytics, or crash reports from your device.
Information You Provide to Us (Website & Desktop Software)
- Account & Purchase Data: When you purchase a license or create an account directly through our website, we collect your name, email address, and billing information to process the transaction and generate your software license.
- Support Interactions: If you contact us for technical support or beta testing feedback, we collect your email address and any technical details you provide regarding your hardware or host DAW to assist you.
Information Collected Automatically
- Essential Cookies: The Gotham Paradise website utilizes essential cookies solely to store your session data, preventing the need to re-enter your information during subsequent visits or while navigating your user account.
- License Verification: Our desktop software products may periodically communicate with our servers solely to verify the active status of your software license key.
2. How We Use Your Information
We use the information we collect for the following essential business purposes:
- To deliver, activate, and manage your software licenses.
- To process your payments securely.
- To provide customer support and troubleshoot technical issues.
- To notify you about critical software updates, bug fixes, or new product releases (you may opt out of marketing communications at any time).
3. Data Sharing and Disclosure
We treat your data with strict confidentiality. We will never sell, rent, or trade your personal information to third parties. We only share your information with trusted third-party service providers who assist us in operating our business, under strict confidentiality agreements:
- Payment Processors: To securely handle your financial transactions.
- Hosting Providers: To host our website and manage software downloads.
4. Data Security
Gotham Paradise employs industry-standard Secure Sockets Layer (SSL) protocols to encrypt your payment and confidential details during transmission. Your financial and credit card information is processed securely by our certified third-party payment providers and is never stored directly on our servers.
While we use commercially acceptable means to protect your personal data, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
5. User Output & Audio Data
We have absolutely no access to the audio you process, the sequences you record, or the MIDI data you route through our software. All musical compositions, audio recordings, and sound designs created using Gotham Paradise products remain localized to your machine and are your sole, unencumbered intellectual property.
6. Your Data Rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. You can update your account information directly through the Gotham Paradise website. If you wish to permanently delete your account and associated data, please contact us. Note that deleting your account will result in the loss of access to your software licenses and download links.
7. Governing Law
This Privacy Policy and our privacy practices are governed by and construed in accordance with the laws of the State of North Carolina, United States, without reference to its conflict of laws principles.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data security, please reach out to us at:
Gotham Paradise LLC
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